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Warranty

violin

Trade in Policy

When you buy stringed instrument from SOLO STRINGS, we will offer you trade-in guarantee.
No time limits, so that you can experience the advantages of high-quality stringed instrument and save your money. Part of the trade-in instruments will be used in our “Strings Reloaded Program”, a program to help child in needs to have their own instrument.

Replacing your instrument for the trade-in value of:
Violin

—————————————————————–Bigger size of the same series————-Any size of higher series
Below $10,000———-SOLO STRINGS Violin—————————40%*——————————————60%*
$10,000 or above——–SOLO STRINGS Violin————————-60%*——————————————100%*
No Certificate/ Workshop———————-European——————–80%——————————————-80%
Independent Luither with Certificate——-European——————–100%—————————————–100%

Viola/Cello
—————————————————————–Bigger size of the same series————-Any size of higher series
Below $10,000———-SOLO STRINGS —————————40%*——————————————60%*
$10,000 or above——–SOLO STRINGS ————————-60%*——————————————80%*
No Certificate/Workshop———————-European——————–80%——————————————-80%
Independent Luither with Certificate——-European——————–100%—————————————–100%

*Customers who participated the trade-in program before December 31, 2007 is can still enjoy the old plan.

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Warranty

To give the most confidence for you with our instruments, we provide 5 years all inclusive structural warranty* for the SOLO STRINGS instruments. You can also enjoy discount for our repair service after the warranty.

Note ︰

1 Warranty period starts from the date of purchase.
2. Warranty is not applicable in case of accidents, neglect, improper humidity control those caused by natural disasters.
3. During the warranty period, repair of violin and bow under normal use is free of charge.
4. Without Solo Stings written approval, violin and bow repaired by anyone other than Solo Strings will void the warranty.

*Special brand, model or European instruments which have different warranty period and terms. Please ask our staff for more details.

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